At Qarni Foods, we strive to provide the freshest and highest quality fruits and vegetables. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Freshness Guarantee
We guarantee the freshness of all our products upon delivery. If you receive any items that are damaged, spoiled, or not up to standard, you may be eligible for a refund or replacement.
2. Return Policy
Due to the perishable nature of our products, we do not accept returns. However, if you encounter any issues with your order, we will gladly provide a replacement or refund based on the circumstances.
3. Refund Eligibility
You may be eligible for a refund if:
The product was damaged upon arrival.
The product is spoiled or not fresh.
You received the wrong item or an incomplete order.
To qualify for a refund, please contact us within 12 hours of receiving your order. You may be asked to provide photos of the damaged or unsatisfactory items for verification.
4. How to Request a Refund or Replacement
To request a refund or replacement, please follow these steps:
Contact our customer service team at [Customer Service Email] or call [Customer Service Phone Number].
Provide your order number, the issue you experienced, and photos (if applicable).
Our team will review your request and get back to you within 12 hours.
5. Refund Processing
If your refund request is approved, the amount will be credited back to your original payment method within 1-2 days.
For replacement requests, we will arrange for the replacement items to be sent to you as quickly as possible.
6. Non-Refundable Items
Please note that we do not offer refunds or replacements for products that were:
Purchased on sale or as part of a promotion.
Mishandled or improperly stored after delivery.
7. Contact Us
If you have any questions regarding our return and refund policy, feel free to reach out to our customer support team at Contact us. Your satisfaction is our top priority, and we will do our best to resolve any issues you may have.
